|
Hello & Welcome to - www.solo2.co.uk
the online Aveda retail store of Solo II - an Aveda Exclusive Salon & Spa based in Glastonbury (UK)
THROUGH OUR ONLINE eSHOP WE ARE ONLY ABLE TO ACCEPT UK ORDERS AUTOMATICALLY!
If you are not based in the UK and would like to shop with us - please feel free to call us on +44 1458 834442 or send an e.mail to websales@solo2.co.uk - outlining your specific requirements - we will come straight back to you with a total price including shipping to your country - we can then accept payment by either credit/debit card or by PayPal for your purchases.
We already have established customers in both Europe and the USA - so we understand the costs/processes involved in shipping our products out safely to our overseas customers.
ABOUT US
Solo II is an Aveda Exclusive Salon and Spa, based in Glastonbury (UK) and we were established in 1993.
As an official Aveda Exclusive Salon and Spa, we ONLY use, stock & sell Aveda products so we are well placed to offer any help and advice to our clients as well as assuring them that all of the products we sell are both genuine and complete and have been supplied to us by Aveda UK Ltd.
You can verify our details by going to the Aveda website - www.aveda.co.uk and click 'find a location' at the very top of the screen.
CONTACT
We are a very personal, friendly and customer-focused business - having a busy salon has taught us that clients like to be able to ask questions about our products and services - so we encourage you to call us, during office hours if you require any help, information, product advice, gift/special requests or if you would just prefer to order your products via the telephone - call us on 01458 834 442 where one of our fully-trained staff will be delighted to assist you.
Our phone number is clearly visible throughout our site in RED.
PRIVACY
As part of the purchasing process we require certain personal details from you - name, address etc - we treat all of your information with the utmost respect and DO NOT divulge it to any 3rd party - its is held within our eShop's secure server database system and is only used by us to process your order and to contact you from time to time.
You can elect to have your details removed from the database at any time by contacting us in writing.
WE DO NOT HOLD, STORE, HAVE ACCESS TO OR VIEW YOUR PAYMENT CARD/PAYPAL DETAILS AT ANY TIME - THEY ARE ONLY USED BY THE AUTOMATIC PAYMENT PROCESSORS (SagePay & PayPal) THROUGH THE 100% SECURE SERVER'S PAYMENT GATEWAY.
ORDERING
You can order your products in our online eShop in just a few, simple clicks - it couldn't be easier -
- browse through our eShop
- select your products and add them to your cart
- complete your shopping and then go to the checkout
- select the type of delivery you would like
- fill in your delivery/billing details
- choose a payment method and pay
thats it!
MINIMUM ORDER VALUE
In order to offer free delivery on all orders to all of our customers - we have a minimum order value of just £20 - if your order is going to be less than £20 - simply call us during salon opening hours and we will let you know what the charge will be for postage of your items - which we only charge at cost.
ORDER ACCEPTANCE
All orders are deemed to be "accepted" ONLY . . .
- when we have received your complete order - via our website or telephone
- when we have received confirmation of your payment and (in the case of PayPal) a "confirmed" delivery address
- when we have responded back to you with the "processing" e.mail that we generate manually
During normal business hours this process usually happens within "minutes" of receiving your order and it does not delay the process at all.
PAYMENTS
We accept all forms of payment to give our customers the widest possible choice -
-
all credit/debit cards - online through our 100% secure server
-
credit/debit card payments over the phone through our shop-based secure-card-terminal during office hours
-
cheques (subject to clearance - 5 working days)
-
PayPal - online through our 100% secure server
all through the automated online checkout system!
VAT
All of our prices include VAT at the current rate (01/01/10) of 17.5%
ORDER PROCESSING
We aim to process and ship all orders within 2 working days of order and payment receipt - at the moment as long as we receive an order before 3pm - shipment usually happens the same day.
We do not release products until we are in receipt of a cleared payment.
SHORTAGES
We are constantly checking/updating our online stock information - we are also constantly replenishing our stock on a daily basis - however, because we sell products online, in the shop and via the telephone - you may sometimes find that the product you have ordered online is out of stock - we sincerely apologise if this happens and offer our clients a number of choices -
-
an instant refund and a sincere apology - and we mean instant!
-
a short 3-4 working day delay while we obtain your product from Aveda
Either way we will contact you ASAP to discuss the best option for you and hope that you will bear with us on the rare occasion that this happens - in 2008 it has only happened twice!
DELIVERY
Through our eShop we offer 6 types of delivery to our UK customers -
- Free Delivery (£0) on all UK orders over £20 - except Highlands (see below)
- Special Delivery (£5) - mon-fri
- Special Delivery (£8) - sat
- Highlands Delivery (£3) - small-products - lipstick etc
- Highlands Delivery (£5) - 1 product (250ml)
- Highlands Delivery (£10) - 2 or more products (500ml or more in total)
For all of our UK customers with the following postcodes -
AB31 AB32 AB33 AB34 AB35 AB36 AB37 AB38 AB41 AB42 AB43 AB44 AB45 AB51 AB52 AB53 AB54 AB55 AB56 FK19 FK20 FK21 HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IV1 IV2 IV3 IV4 IV5 IV6 IV7 IV8 IV9 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV30 IV31 IV32 IV36 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54 IV55 IV56 IV63 KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17 PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PH1 PH5 PH6 PH7 PH8 PH9 PH10 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50 ZE1 ZE2 ZE3
Please choose the relevant 'Highlands Delivery' option that suits you as it costs us a little bit more to deliver our products to your area.
If you need something in a hurry or you need a gift delivered on a specific day of the week or a Saturday - please choose the appropriate Special Delivery option at the checkout!
Either way - you must choose your preferred delivery method at the checkout - free or paid.
-
Free Standard Delivery - usually takes between 2 - 5 working days (can sometimes take longer) and is carried by Royal Mail 1st Class Recorded Delivery Service or by 1st Class Standard Delivery depending upon item purchased - we are not responsible for delivery times.
-
Special Delivery mon-fri - is carried by Royal Mail Special Delivery Service and is guaranteed to be delivered next day before 1pm.
-
Special Delivery sat - is carried by Royal Mail Special Delivery Service and is guaranteed to be delivered on Saturday before 1pm.
-
Highlands Delivery - this service is carried by Royal Mail, DHL or ParcelForce - its usually delivered in 2 days but please allow up to 4 days for delivery
All services (except 1st class post) require a signature upon successful delivery.
At our sole discretion - subject to the weight/number of items purchased - we may choose to send items by courier (DHL) or by another means - whatever is safest and most cost-effective - we will obviously inform you of any variance.
RETURNS
We want you to be absolutely delighted with your products and services that you purchase from us and we gladly accept returns of faulty/damaged and unwanted goods under the following conditions . . .
-
FAULTY/DAMAGED GOODS - must be notified to us immediately upon receipt by either e.mail or by telephone on 01458 834 442 - we will replace them free of charge once the faulty item has been received by us for inspection - we will also refund your 'postage back to us' costs too - we may also require photgraphic evidence of such damage via MMS to 07966 454874
-
UNWANTED GOODS - must be notified to us within 7 days of receipt by you to us via e.mail or by telephone on 01458 834 442 - once we have received the goods back to us in saleable, unused, unopened and as-new condition - we will refund your purchase price - however you are responsible for the cost of postage back to us - the loss of any item back to us is also your responsibility - we suggest that you use a tracked/insured postage service
We look forward to be of service to you!
|
|
|
